Complaints Procedure
Harcus Parker Limited – Complaints Procedure
T: +44 (0)20 3398 8300
At Harcus Parker Limited, we are committed to delivering legal services to the highest professional standard. However, we understand that there may be times when our clients feel dissatisfied. If you are unhappy with any aspect of our service, we want to hear from you so we can address your concerns promptly and fairly.
1. How to Make a Complaint
If you would like to raise a complaint, please contact us using one of the following methods:
Email: info@harcusparker.co.uk
Phone: +44 (0)20 3398 8300
Post: Harcus Parker Limited, 80 Strand, London, England, WC2R 0DT
To help us handle your complaint efficiently, please include the following details:
- Your full name and contact information
- A clear description of your concerns, including relevant dates and individuals involved
- Any supporting documents or evidence
- Your preferred outcome or resolution
2. What You Can Expect
Acknowledgement: We will acknowledge receipt of your complaint within five working days.
Investigation: A senior member of the team will conduct a full and fair investigation. We may contact you to request additional information if needed.
Response: We aim to provide a full written response within eight weeks of receiving your complaint. If we are unable to respond within this time, we will let you know the reason for the delay and provide an estimated date for resolution.
3. If You Remain Dissatisfied
If you are not satisfied with our final response, or if eight weeks have passed without resolution, you may refer your complaint to the Legal Ombudsman, who investigates complaints about legal services.
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Important time limits: You must contact the Legal Ombudsman within six months of our final response and within one year of the issue you are complaining about.
4. Concerns About Misconduct
If your complaint relates to serious misconduct or breaches of professional conduct, you may contact theSolicitors Regulation Authority (SRA) directly.
Website: www.sra.org.uk
Phone: 0370 606 2555
Email: report@sra.org.uk
5. Our Commitment
At Harcus Parker Limited, we take all complaints seriously. Your feedback helps us improve and ensure that all clients receive the highest standard of legal support. We are dedicated to resolving all concerns fairly, transparently, and as swiftly as possible.
If you have any questions regarding this complaints procedure, please contact us at info@harcusparker.co.uk